Refund policy

Refund & Returns Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.

To qualify for a return, items must be:

  • Unworn, unused, and in their original condition

  • Returned with all original tags and packaging intact

  • Free from marks, damage, odours, or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Earrings and pierced jewellery

  • Hosiery, tights, and socks

  • Underwear and intimate garments

  • Gift cards

  • Personalised or customised items

How to Return an Item

To request a return, please contact our customer service team with your order number and details of the item(s) you wish to return.

Once your return request has been approved, you will receive instructions on how to send the item back to us.

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5-10 working days. Processing times may vary depending on your bank or payment provider.

Original delivery charges are non-refundable unless the item received was faulty or incorrect.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault or damage

We will work quickly to resolve the issue and, where appropriate, offer a replacement, exchange, or full refund.

Exchanges

We currently do not offer direct exchanges. If you require a different size, colour, or style, please return the original item and place a new order.

Cancellation Rights

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been dispatched cannot be cancelled and must be returned in accordance with our returns policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to help and will do our best to resolve any concerns promptly.

Last Updated: June 2026

This policy does not affect your statutory rights under UK consumer protection legislation.